Refund Policy

This policy explains how trials, cancellations, and refunds work for Veysign's paid plans. The Free plan is never charged. Veysign is operated by ZS Cloud Systems (SMC-Private) Limited, a company registered with the Securities and Exchange Commission of Pakistan (SECP, registration no. 0330871) and trading as "ZsTechLabs" ("Veysign", "ZsTechLabs", "we", "us"). Our registered address is Premier Mills Road, Nazimabad, Faisalabad, Pakistan.

1. Trial and billing

New organizations get a 14-day free trial on signup. The trial needs no card and costs nothing, so you can leave it to run out without owing anything. When you choose a paid plan, billing starts at once and the first payment is taken immediately; every payment is covered by the 14-day money-back guarantee in section 3. Paid plans then renew automatically (monthly or annually, depending on what you selected) and are billed through Paddle.com, our payment processor and Merchant of Record.

2. Cancellation

You can upgrade, downgrade, or cancel at any time from the billing section of the app. Changing tier takes effect straight away and Paddle prorates the difference. Cancelling stops any further charge and keeps your plan running until the end of the period you have already paid for; after that your organization reverts to the Free plan, and your existing content stays readable within the Free plan's limits.

3. Money-back guarantee

If you're not satisfied, contact us within 14 days of a charge and we will refund that payment in full, no questions asked. Requests outside the 14-day window may still be considered case by case.

4. How to request a refund

Email from your account's email address with your organization name and the charge you'd like refunded. Refunds are issued to the original payment method via Paddle.

5. Before a chargeback

Billing issues can almost always be resolved faster by contacting us directly than through a card chargeback, so please reach out first so we can help.