Refund Policy

This policy explains how trials, cancellations, and refunds work for Veysign's paid plans. Solo is a free plan and is never charged.

1. Trial and billing

New organizations get a 14-day free trial on signup. You are not charged until the trial ends, and you can cancel during the trial at no cost. Paid plans then renew automatically (monthly or annually, depending on what you selected) and are billed through Paddle.com, our payment processor and Merchant of Record.

2. Cancellation

You can upgrade, downgrade, or cancel at any time from the billing section of the app. Cancelling reverts your organization to the free Solo plan immediately: you will not be charged again, and your existing content stays readable within Solo's limits.

3. Money-back guarantee

If you're not satisfied, contact us within 14 days of a charge and we will refund that payment in full, no questions asked. Requests outside the 14-day window may still be considered case by case.

4. How to request a refund

Email from your account's email address with your organization name and the charge you'd like refunded. Refunds are issued to the original payment method via Paddle.

5. Before a chargeback

Billing issues can almost always be resolved faster by contacting us directly than through a card chargeback, so please reach out first so we can help.